How quickly do you despatch my order?
Despatch is normally within a maximum of 2 working days, but at the moment, we have extended this to 3-4 working days.
We despatch your order as quickly as possible, to ensure you get your hands on that lovely fabric ASAP. Please bear in mind your fabric takes time to prepare, it is ironed and neatly packaged for you. You will receive a confirmation of despatch email as soon as we make the trip to the Post Office. Please check your ‘junk mail’ folder in case the email is in there.
What method do you use?
We use Royal Mail services on most orders. Our standard option is second class and takes 2 - 5 working days to reach its destination. You have the option of upgrading to first class. For large and heavy orders, we tend to use a courier service.
The website is set up to weigh the fabric in your cart and then calculate postage options. You can also benefit from free UK postage on orders over £50. This free option is via a second class postage service.
I have a super urgent order, can I use Next Day Delivery?
Please note that during the Covid-19 pandemic, we are not offering Next Day Delivery services. If you do have an urgent order, please send us an email stating what you'd like to order and how quickly you need it. We will work with you to ensure we can get it to you asap.
I haven't received my order, help!
Please drop us a line if you haven't received your order.
I need my fabric sent to a BFPO address...
No problem, please clearly state your address when you provide your shipping details at the checkout stage, ensuring your address is correctly formatted for the British Forces Post Office service.
Do you despatch outside the UK?
At the moment, we have restricted postage to the UK only. If there's something you are desperate to order and you're in Europe or further afield, please drop us a line and we'll organise a postage estimate for you.
You didn't answer my question here...
Please contact us for further help and advice.